Over the course of the past few decades, the consumer media industry has evolved from a slow-moving oligopoly dominated by a handful of vertically integrated networks to a highly fragmented and competitive marketplace of content creation, publication, and distribution players. This dis...

Are you a victim of outdated call center design syndrome? Symptoms include chaotic agent desktops, frustrated agents, miserable first-contact resolution rates, and angry customers calling back again and again. If you recognize these symptoms, then you're most likely a victim. This arti...

Information always has and always will be the lifeblood of a company. But globalization has profoundly changed how a business collects and exchanges data, and with whom an organization shares that information. In today's sprawling digital enterprise, operations are no longer contained ...

As the demand for new medicines grows, so does the need for better information to manage and execute the R&D processes. There is huge pressure to make informed decisions, especially during the project's early stages when the risk is high and before downstream costs are added. Pfizer sp...

Covergence is the creator of Eclipse, an award-winning series of next-generation session border control solutions. Recently, the company unveiled the Covergence Policy Manager, a policy enforcement solution for real-time applications. Using Policy Manager, organizations can now build s...

The financial services industry is well suited to application solutions based on Service Oriented Architecture (SOA) due to the heterogeneity across front-, mid-, and back-office systems and different business lines. Many financial services firms, particularly those that have undergone...

Like many other enterprises, IBM is transforming itself in response to fierce global competition and partnering, real security threats, the plethora of regulatory requirements, and demands for more flexibility and agility. Service-oriented thinking and Service Oriented Architecture (SO...

For the past six years I've been engaged in a project to re-engineer a legacy enterprise IT system of a large international bank. The company still had applications with host terminal emulation that were to be replaced with Windows- and Web-based client applications. The host system wa...

Although organizations use multiple technologies to solve myriad business problems, integrating two or more of these technologies to derive new business benefits presents additional challenges. This is especially true when the collaboration extends beyond an organization's own systems ...

ChoicePay has embarked on a strategic Web Services-based SOA initiative as part of its ongoing effort to improve customer and partner service. To meet its service improvement objectives, ChoicePay builds reliable and robust Web Services. It continues to enhance its service objectives w...

At MedicAlert we have vividly seen how a Service Oriented Architecture (SOA) can enable business agility and elevate the value of the IT organization's work. Since we launched our SOA initiative two years ago, we have laid the foundation for vital new forms of collaboration with partne...